Becarerul when booking. I used booking.com. I was under the impression and still believe i was deceived. I paid an extra 400 dollars for an ocean view room, under the description it had said, ocean view. Thats the whole reason I went for. However, I didnt get an ocean view, I did get a pool view and a jacuzzi, 2 things that weren't under my description. I asked the front desk, they claim you "might" get an ocean view. Regardless, nice place, great people, just not what I was under the impression of what I was renting.

Dear Resort Management, I am writing to formally express my disappointment with my family’s recent stay at Bolero Resort. Considering the amount we paid for our vacation, we expected clean accommodations, working amenities, and professional service. Unfortunately, our experience fell well below those expectations. Upon our arrival, both the stove and refrigerator were not functioning, making it impossible to safely store or prepare food. To make matters worse, the common area was closed without any prior notice, preventing us from using the grills and causing food we purchased to spoil. When we requested additional towels, the response from the front desk was discourteous and unhelpful. I attempted to discuss these concerns with management, but instead was met with an unprofessional and confrontational response. I was accused of disturbing other guests with loud music, despite never receiving any warning during our stay. At checkout, we were told the common area was open to everyone, which directly contradicted the restrictions we experienced. This inconsistency raised serious concerns about fairness. I respectfully request a review of these issues and information on what steps you will take to address this matter. I also ask that you consider appropriate compensation for the inconvenience and additional expenses. I hope you take this seriously, and I look forward to your response.

I must say, this resort was AN AMAZING experience for my family and I our entire stay. The food, music, pool, bar, and even the room exceeded our expectations. The workers were so friendly from the front desk, to the cleaners and servers. Our favorite thing about this place was how close it was to the boardwalk and beach. We hardly took our car for a drive. The fact that the pool closed at 11PM made it so much easier to keep our kiddos entertained without having to leave the hotel much. Also, the room was bigger than it looks in pictures and we slept so comfortable. This hotel will be our yearly vacation spot for sure. The only thing that we did not use was the indoor pool, it was a little small and the humidity wasn’t for us. But aside from that everything else was PERFECT!!! LOVED IT!!!

When I first got here at the motel and checked in everything was great. However later on in the afternoon when I turned on the tv it was know sound. I went to the front desk they sent Roberto down to fix it. He had tried numerous times but wasn’t able to fix it. So I was out of a tv for the night. The nexts morning. I went back to the office told the nice young man who was on the overnight shift (Bob) he said soon as the maintenance guy come on shift he will send him down. Which he didn’t get there until 12:48pm. The maintenance guy fixed the tv and was very nice. Moving forward the tv in the bedroom volume wasn’t working. I went back to the office told inform the front desk. When I was tell the young man Chris now the other tv is not working. He wouldn’t even look at me as I was explaining to him what was going on. The TV’s and cable needs to be up graded. The wired hanging and tangled behind the tv. I was not the only one experiencing this. My neighbor who I had gotten to know she had to pull the dresser out and fix it herself which was ridiculous. We r on vacation. The customer care here was horrible but a few exceptions. Thank u Roberto, Bob, the maintenance guy who fixed one of the tv and the cleaning crew. The short pool guy has a attitude problem. The rest of the customer care people. Need trading in customer care!

I came to this hotel as a guest without knowing where I was going. I wish I was able to do a bit of research before getting there but what can you do. The location of Bolero is nice, it’s right in the middle of the boardwalk. The gentleman working at the indoor pool was very kind and helpful. Our room was absolutely disgusting. I wish I could use a better word, it literally smelled like puke that wasn’t cleaned up properly. We didn’t escalate to management because we didn’t have much hope it would be any better in other rooms. I’ve attached pictures. I did see some renovations in the room but the actual cleanliness was horrific. They also seem to use stained blankets under the top sheet on the bed. I tried checking for bed bugs and the mattresses are wrapped in stained mattress protectors, I guess it’s better than nothing. Honestly the stars aren’t high so expectations can’t be that high either, if you’re ok with old motel vibes this will hit your mark. The staff are very friendly and location is great.

Overall it was great. Inside and outside pool, jacuzzi, steam room, clean and tidy throughout and would steam. We would stay here again for sure. Cons: wasn't given a run down of where things were like the inside pool and how to get to it. Would be nice to just get a briefing or even ask if we had any questions etc. for 1st timers that are new to your place..

My girlfriend and I just stayed here for Memorial Day weekend. The room was clean but the shower wasn’t that great, the water pressure wasn’t good it felt like I wasn’t taking a shower just getting rinsed off. The shower soap wasn’t good at all and we didn’t wash our hair. The walls were so thin we could hear everything that was going on from people on the phone kids yelling outside and everyone driving an all the police sirens. We also stayed in the luxury kings suite and the gym was right over our heads and we could hear people dropping weights all day and all night. We woke up everyday with the sound of weights dropping right over our heads. If you wanted a nice and quiet getaway this is definitely NOT the hotel for you SUPER LOAD AND NOISY.

I was hired to play with a band performing at the Bolero. I have played this club many times and always had great experiences and fun performing at this club. The venue is a very big one. Very friendly staff, food is great and there is a hotel on the property. I stayed at the hotel one time and it was great. This resort hops in the summertime. If you have never stayed been to the Bolero i suggest you do.

We stayed in a luxury suite Friday and Saturday night in March. The room was updated and clean. The in room jacuzzi tub was fantastic! The bathroom was well appointed and had everything we needed. We did bring our own coffee pot. ALL of the staff we encountered from the front desk to the restaurant, the housekeeping personnel and fitness crew were polite, professional and helpful. Our sixth floor suite had an ocean view and the sunrise was superb. 3 minute walk to the boardwalk and some of the shops were open. Nice!! Our only concern is the walls are VERY thin and you can hear EVERYTHING going on in the hallway and the room next to yours. Our neighbors were having a party and their music was VERY loud. Finally st midnight we had the front desk come up and ask them to turn it down which they did, reluctantly. We can't imagine how much louder it is in season. Over all the place is great, just loud.

Tried to go to the restaurant never got waited on after 10 minutes we left. Try to go back the next day to order a drink at the bar. The guy at the bar was not paying attention to anybody else we had to flag him down and then he was very rude to us. Ended up walking out very strict in the pool no Playing around only person that's nice at that place is Tom. Front desk did not care about our experience at the hotel bar restaurant