Decided to stay here since they had 2 bedroom rooms available and were on the boardwalk. For 4 nights the price was around $2800. I decided instead of writing a book, I would just list pros and cons. Pros: - Location, right on boardwalk and beach - Room size was massive - Indoor pool area was great and the 2 water slides were fast and fun - Indoor climb playground was good entertainment for kids Cons: - Check in / check out was horrible due to lack of carts and incredibly slow / small elevator. Each trip involved at least 10 mins of waiting for elevator. - Place is falling apart. Everything is damaged or held together by duct tape. See pictures. - Maid service just empties trash and brings towels. Doesn't clean at all. - Room floors were super dirty, like stain the bottom of your feet black dirty - Showers had no water pressure whatsoever, making post beach clean off difficult All in all, we made the best of our trip, but for the price we paid, we will not be staying here again. Not worth it. If they were to make repairs and actually take care of the place, it would be a great stay, but I cannot recommend it in its current state.

Staying here now…it’s absolutely disgusting. The rooms aren’t cleaned. I brought my own clorox wipes and just with one wipe of the counter top, it was brown and dirty. Toliet has rings around it, balcony door doesn’t lock, hair in bed…every time we’ve been down to the front desk no one is there. The pool is cloudy and filmy looking…wish we could get a refund and check in somewhere else. update: they called and asked to make it right. which was a joke. they sent cleaning by who brought towels with hairs on... to add to my previous comments, the appliances were outdated despite them claiming we had "an updated room" there were visible holes in the walls in our room. the whole hotel is just gross.

I have been coming here for over 20 years now. We first came with my 4 children and only grandchild who was 2. Now currently we have 9 grands and my kids are all adults. I see a lot of reviews on here and disagree with most. Very few disappointments over the years. This is the most kid friendly hotel I have ever stayed at. The rooms have been upgraded over the years and are great. The staff has always been friendly and accommodating of any needs. The fact that the location is outstanding really dissolves most of the minor issues such as the elevator and packed pool. . During the summer months the rates do go through the roof, but you get what you pay for and the location alone makes up for that. A beach front hotel, on the boardwalk with balconies and kitchen amenities that you can cook. On site restaurant that you go to when you don't want to cook and fire work Fridays and the views. By no means is this the Hilton. But I come all year round on and off season. Holidays and weekend events. Always have a great time. The new generation in my family is now experiencing the same traditions of vacation and family time I tried to create.

Highly expensive. Located all the way at the end of boardwalk. People are professional and helpful. Elevator takes decades. Toilet in bathroom wasn't sturdy. Pools were cold but nicely kept. The kids play area was cute/fun. Loved that the beach was easily accessible instead of blocks away from the boardwalk. Maid was very kind. Hot tub/jacuzzi was awesome and appreciated! Beds were comfortable but had mystery stains on the box springs. Could hear everything going on in the hallways. Modern n nicely decorated.

We stayed here for the first time and had a wonderful experience. Kellyanne was amazing and extremely helpful! Our room was beautiful and had everything we needed. Hotel was very clean and well maintained. Lots of things for kids to do and lounge chairs for adults to relax. 10/10 experience.

The pool was great, we came as a guest for the pool and payed $20 each. Very nice place, the lady Diane was so very nice. She was great and made me want to visit again! Thank you so very much!

We had a hiccup at the beginning of our stay. The customer relations manager, Kelliann, reached out to me. She not only ironed out our issue, she went above and beyond to ensure our stay was exceptional. Thank you, Kelliann, for being an asset to Montego Bay and for providing us flawless service!

Perfect spot for a weekend trip with littles in the off season. The rooms seemed to be recently renovated & were quite nice. Can’t beat the location too. My only complaint was the front desk associate initially asking for double our balance upon check in. Thank God for confirmation emails lol.

I am extremely disappointed with our recent stay. From the moment we arrived, it was one issue after another. First, our toilet did not work. We called twice and even spoke to someone in person, yet no one ever came to fix it. For a suite meant to accommodate a large family, that’s completely unacceptable. The “water park” was incredibly misleading. It consisted of only two small slides that even the little kids in our group couldn’t use. On top of that, the pool water was freezing, making it uncomfortable for the children to swim. The elevator took forever to arrive, and then it was completely broken the next day, which made moving luggage and managing small children extremely difficult. Inside the suite, several basic amenities were either missing or broken. There was no ice bucket and no tub stopper. For a large suite, these are simple things that should absolutely be provided and functional. What upset me the most was being charged an additional $120 upon arrival for “extra people.” When I booked the suite, I clearly explained how many guests we had. I was told this was the only suite that would accommodate our group. The suite includes four bedrooms (three kings, one room with two doubles) plus a pull-out queen. Our group consisted of four couples and four children (two under two). There should have been no surprise charge after I was transparent about the number of guests from the beginning. Overall, the lack of maintenance, poor communication, unexpected fees, and misleading amenities made this stay very frustrating. I would not return or recommend this property based on our experience.

On December 30th, 2025, I called the Montego Bay Hotel to make a reservation for a one night stay at the hotel. I spoke to Joel, and specifically asked to stay in one of the renovated rooms at the hotel. He said that wouldn’t be an issue, and I secured the room for January 10th, 2026. On January 10th, 2026, I checked into room 612 at the hotel. As soon as I opened the door to the hotel room, I knew there was a problem. The kitchen looked as if it was from the 1960’s. I walked further into the room, and discovered the sofa, which was supposed to be a tan color. Unfortunately, the armrests to the couch were black from years of built up dirt. Needing to call my fiancé to let her know about the condition of the room, I looked for a closet to hang the clothes that I brought with me. The only closet in the entire hotel room was a utility closet. Its only use was to store an ancient HVAC unit. I was forced to hang the clothes on the shower rod, so I could make my call. My fiancé and I decided that we did not feel comfortable staying in this filthy hotel room. She immediately made a new reservation at the ICONA hotel, while I went to the front desk to turn in the room key. I spoke to Claude, who offered to let me look at one of the updated rooms. I told Claude that I asked for an updated room the day I made the reservation, and it was obvious that my request fell on deaf ears. I told him that I didn’t feel comfortable sleeping in such a filthy hotel. Claude told me that the hotel manager, Brad, would call me as soon as possible to rectify the situation. After 2 days, I decided to call the hotel to speak to a manager. I called on Monday, January 12th, at 10:00 A.M. I was told that Brad wasn’t working yet. I called back around 2:00 P.M., and spoke to Claude. Again, I was told that Brad wasn’t working yet, and that he only works an hour a day. I left my information with Claude a second time, and asked that Brad call me back. 2 days later, I called the hotel and spoke to a female employee. She told me that Brad wasn’t working, and recommended I send this email. So, a few things. This hotel is a disgrace. I would rather sleep on the beach, than in that filth. Brad sounds like he might be the worst manager in the history of business. I’ve already called my bank and I will fight this charge as if my life depends on it. I don’t need the $204 I spent on that disgusting hotel room, but I’m a man of principle. I will get my refund. If Brad had a shred of integrity, he would’ve called me by now, and offered an apology, in addition to a refund. I’ve included pictures of the filth that lies inside of this hotel. I hope anyone that reads my review decides to stay at any hotel other than that dump. It’s now January 19th, and I still haven’t heard from this dump or it’s sad excuse for a manager.